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Frequenty Asked Questions

The answers to the question you will probably have ...

General

  • Can you install and setup a theme for me?

    Yes, we do offer Theme Installation and Demo Setup services. You can find out more about our installation packages.

  • What is your support policy?

    Our support team can help you configure your theme’s settings and features, guide you through the necessary processes for updating the WordPress platform as well as any updates related to your theme, navigate general bug fixes, and answer any questions you might have related to our documentation and theme functionalities.
    For further details, you can read our support policy.

  • Do you have a Refund Policy?

    The Sparrow&Snow shop sells digital goods (WordPress themes, Templates, Graphical Resources, and so on) that are immediately downloadable upon purchasing. For this reason, we cannot issue refunds once a purchase has been executed. We kindly ask you to familiarize yourself with the details of any products you are interested in, before purchasing. If you have any pre-purchase questions, please don’t hesitate to send us a message with the subject “Pre-purchase”.

WordPress Theme

Templates

  • Are the fonts free?

    Yes, all the fonts are free and can be downloaded from these links:
    Baskerville: https://fonts.google.com/specimen/Libre+Baskerville
    Lato: https://fonts.google.com/specimen/Lato

  • Are the templates customizable?

    Yes, all our templates are fully customizable. You can easily replace Images via Smart Objects, and all text, colors and fonts can be changed effortlessly.